Frequently Asked Questions...
Orders & Shipping
How long will my order take to ship?
Every Dovie Kate piece is made to order. Please allow 10–14 business days for production before shipping.
Do you offer rush orders?
Yes! If you need something by a specific date, please email us at [your email] before placing your order, and we’ll let you know if we can accommodate.
How will my order ship?
We ship via [e.g., USPS Priority Mail / UPS], and you’ll receive tracking information as soon as your order is on the way.
Do you ship internationally?
Not at this time! Hopefully in the near future!!
Products & Customization
Are all items really handmade?
Yes—every Dovie Kate piece is handcrafted in our studio using premium leather and traditional techniques.
Can I request a custom item?
We occasionally take on custom work depending on availability. Please reach out to inquire—we’d love to hear your idea.
What kind of leather do you use?
We use high-quality, full-grain vegetable-tanned leather that ages beautifully over time. Each hide is unique, and variations are part of its character.
Care & Repairs
How do I care for my leather item?
We recommend keeping your leather away from excessive moisture and conditioning it occasionally with a natural leather balm. Each order includes simple care instructions.
Do you offer repairs or maintenance?
We stand behind our craftsmanship. If your piece ever needs a repair, reach out—we’re happy to assess and help keep it in use for years to come.
Returns & Exchanges
What’s your return policy?
We hope you love your Dovie Kate piece. If for any reason you're not satisfied, we accept returns within 30 days of delivery on eligible items.
To be eligible for a return:
- Your item must be unused, in its original condition, and include any packaging or tags.
- Return shipping is the responsibility of the customer, and we recommend using a trackable service.
Non-Returnable Items
Because each Dovie Kate piece is handcrafted to order, custom and personalized items are final sale and not eligible for return.
To initiate a return or if you have questions, please contact us at hello@doviekate.com.
Frequently asked question
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Other inquiries? Let's chat.
Please email us at hello@doviekate.com